Refund & Cancellation Policy

This policy explains when you can cancel an order, what refund you're entitled to, and how our acceptance and re-translation commitment works. It applies to every order placed through legaltranslationservice.com.

Cancellation before work commences

If you cancel before a translator has been assigned to your order, you receive a full refund — 100%, no fee.

After assignment, before delivery

If you cancel after a translator has been assigned but before delivery, you receive a refund of your order value less the value of work already completed. A minimum of 25% of the affected line is retained as an administrative and linguist-commitment fee, reflecting work and scheduling already committed on your behalf.

After delivery — our correction and re-translation commitment

Once your translation has been delivered, we do not issue a cash refund. Instead, if a receiving institution rejects your certified translation specifically for a translation-accuracy issue, we will correct or re-translate the affected document at no charge. To use this commitment, contact us within 30 days of delivery with the receiving institution's rejection notice. This commitment covers translation-accuracy issues; it does not cover a receiving institution's requirement for a different product (such as notarization or apostille) that was not part of your original order, or issues unrelated to the translation itself.

Rush and same-day surcharges

Rush and same-day turnaround surcharges are non-refundable once work has commenced, even if a later cancellation or partial refund applies to the underlying translation.

Third-party and government fees

Fees tied to third-party or government processes — apostille coordination fees and notarization once completed, and any courier or mailing fee once a shipment has been dispatched — are non-refundable once the request has been submitted or the shipment dispatched, since these represent costs and commitments outside our control at that point.

Interpreting bookings

Legal interpreting bookings may be cancelled free of charge 48 hours or more before the scheduled assignment. Cancelling within 48 hours of the assignment incurs a 50% fee. Cancelling within 12 hours of the assignment, or a no-show, incurs the full fee.

How refunds are issued

Approved refunds are issued to your original payment method within 5–10 business days of approval.

How to request a cancellation or refund

Email support@legaltranslationservice.com with your order reference (the LTS-… number from your confirmation page) and a brief description of your request. We aim to respond within one business day.